1.Q: Are you a trading company or a factory?
A: We are a factory with 20 years of experience in manufacturing plastic machinery.
2.Q: Can I visit your factory?
A:You are very welcome to visit our factory. We can arrange a special person to receive you and introduce the production situation to you.
3.Q: Can your machines be used in my country?
A: Our machines are manufactured according to international standards and can be used in most countries. If your country has special voltage, frequency or other technical requirements, please let us know and we will make corresponding adjustments and adaptations.
4.Q: How do I place an order? What is the delivery time?
A: First, please contact us and let us know the machine model and output requirements you need. We will provide you with a detailed quotation and order process. The standard delivery time is 30 working days after payment of the deposit. For large - scale production lines, the delivery time may be extended to 40 working days.
5.Q: What payment methods do you accept?
A: We usually accept payment methods such as T/T and L/C. The specific payment method can be determined through negotiation between the two parties.
6.Q: Do your machines have CE certification?
A: Our machines have passed CE certification. If you need other certifications, we can also assist in handling them according to your requirements.
7.Q: What is the warranty period for your plastic machinery?
A: The warranty period for our plastic machinery is one year. During the warranty period, we will provide free repair services and replace damaged parts (non - human factors).
8.Q: Are the machines tested before delivery?
A: Yes, all our machines will be strictly tested before delivery to ensure that their performance and quality meet the standards. We will also provide you with the machine test video and report.
9.Q: How do I purchase replacement parts? Do you provide after - sales service?
A: When shipping, we will provide you with a certain number of vulnerable parts. If you need to purchase replacement parts later, you can contact us at any time. We have sufficient inventory parts available. We also provide a complete after - sales service. If you have any questions, our after - sales team will respond in a timely manner and solve them for you.
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